NARI 14-Day Return Policy

At NARI, we’re committed to delivering quality craftsmanship and exceptional service.
If you are not completely satisfied with your purchase, you may return your item within 14 days of receipt, subject to the conditions below.

Eligibility for Returns

To preserve the integrity of our garments, returns will not be accepted under the following circumstances:

  • Stains or Marks: Items with any stains, marks, or discoloration. Every piece is carefully inspected by our team before dispatch to ensure it meets our standards.

  • Odours: Items carrying strong scents such as perfume, smoke, or body odour.

  • Worn or Washed: Items that have been worn, washed, or show signs of use.

  • Missing Tags: Items returned without the original NARI hangtag attached.

  • Missing Components: Items returned without original packaging, accessories, or complimentary gifts.

  • Incorrect or Mismatched Items: Items that do not match the original purchase order.

  • Final Sale: Items marked as Final Sale or Non-Returnable at the time of purchase.

  • Past Return Period: Items returned outside of the designated 14-day window.

Every NARI piece is crafted with care and deserves the same care in return. Thank you for helping us uphold our quality promise.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact our Customer Service Team within 48 hours of delivery.
Provide your order number and clear images of the issue. Items are considered faulty only if they arrive in a damaged condition.
Reports submitted after this time cannot be accepted.

Return Shipping & Refunds

  • Original shipping fees are non-refundable, regardless of any return.

  • Customers are responsible for the return shipping costs.

  • Refunds will be processed within 10 working days of receiving your return.
    (Please note: your bank or card issuer may take additional time to reflect the refund.)

If a shipment is refused due to unpaid duties or taxes, a refund will be issued for the item only minus any courier charges incurred during the return process.

Delivery Assurance and Disputes

While we always strive to ensure your order arrives safely, NARI cannot take responsibility for parcels that go missing or are stolen after being delivered according to your specified instructions. If you choose to have your parcel left unattended for example, at your doorstep without a signature. Please note that we are unable to accept liability for any resulting loss or theft.

To ensure secure delivery, all parcels are shipped via royal mail tracked 48 with signature upon receipt. This added measure helps guarantee your order arrives safely and reduces the risk of loss or theft. 

Any delivery disputes must be reported to our Customer Care Team within 48 hours of delivery.

NARI cannot take responsibility for, nor replace, missing packages that are not reported within this timeframe.

International Orders

At this time, we are unable to accept international returns.

We kindly ask international customers to check local import duties and taxes before placing an order.

If a shipment is refused due to import fees, it will be returned to us in the UK.
A refund will be processed once the item has been received back minus the original shipping fee and any return import charges.

NARI is not responsible for any customs fees, import duties, or delays caused by local authorities.

Exchanges

The quickest way to receive your desired item is to return the original purchase and place a new order once your return has been accepted.

If you need assistance with sizing or selecting a replacement, our Customer Care Team will be happy to help you before you reorder.

Customers are responsible for the return shipping costs.


Can I change my order?

Once an order has been placed, we are unable to make any changes.

Can I cancel my order?

Orders can only be cancelled before they are dispatched. If your order has already been shipped, you may initiate a return and place a new order.

Need Help?

For any return or exchange queries, please contact our Customer Care Team at:  nariofficial.customercare@gmail.com

We’re always happy to assist and ensure your NARI experience is seamless.